![]() ![]() I mean time I see my account has been deactivated and unable to play fortnite on any device and epic games asks for activated. I put a dispute with my credit card and waiting. On Aug22nd made purchase on epic platform rather than Apple and epic asked to check with Apple as it’s their iOS. Is there any way to contact a next level of support or someone that actually reads emails?Įpic Game support is horrible and pathetic I asked them which account they wanted the info for- the wrong account or my account- and they just sent another canned email about suspicious activity. I contacted them again trying to explain the situation again. They gave me a canned response about suspicious activity and locked my account. I told them I've never purchased anything and it was a new PSN account I was trying to attach to my email. They wanted the credit card used to make purchases and purchase history. My PSN profile? They asked for my address, IP, etc, gave it. They asked me to prove I own the account, but not which. I contact Epic with my epic account saying someone attached their console profiles to my email/epic account. You can disconnect the accounts from the profile page, but it says you cannot attach another. Log in to my epic account and sure enough, there's an account attached for the PSN and Switch- neither are mine. I went to register fortnite with my email and it said there's already an account attached. My daughter plays fortnite and wanted me to play with her, so I load it on the PS4. I won't be spending as much money as I have been on Fortnite/anything Epic anymore. ![]() The worst customer service I've ever had to deal with. Ummm how can we understand if you dont tell us why. The first person said No and I hope you understand. If our accounts are not somehow connected then how did a completely different company find that they were when we went to connect our Enix account to Epic account? These people are unbelievable. After being tossed around from person to person via email my frustration ended with the last person telling me that our Epic accounts are not linked and the challenge is over and she cant get the reward. We did the challenge under both our xbox accounts but only I received the reward. Did a challenge for Marvel with my daughter and Square Enix said our Epic accounts were linked to my Epic account therefore connecting our Square Enix accounts. If I could give them a big fat 0 or no star then I would. Because based on these numbers, horrible service is obviously what gamers crave. But I don't really fault Epic for any of this. Especially considering that the Epic store apparently recently hit a revenue of 680M while the last numbers I found on GOG were 34M in 2018, laid off people because they barely make a profit and yet have always provided a reliable service. After sending some number that I hoped they meant and about another hour later, I got an email from a third person apologizing for misunderstandings with previous colleagues and telling me that my refund got approved. He apologized and asked me for an "Invoice ID" (in none of the emails I ever got something that was called that). About another hour later, I got an email from someone else who actually recognized the game title in the screenshot I sent. Although it was pretty tough to remain reasonably polite. ![]() My support ticket got closed and I responded asking them whether they're high. One hour later, I get an email thanking me for playing Fortnite and that I used up my 3 refunds for cosmetic returns. So I send a screenshot of the transactions page without that refund button and had message displayed saying that I should check an email that I just received for more information. No luck - 500 kB/sec.!! Not wanting to support a company that can't provide a decent service, I try to request a refund but there's simply no "Request Refund" button where their own guide says it should be. So I wait and hope that the game downloads faster. Installed the launcher which downloaded an update for itself at a staggeringly slow speed. As long as I can just download and play the game, I'm happy, I figured. Because of an exclusive game that I really wanted to play, I figured I'd put up with whatever flaws the store might have. ![]()
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